1. Introduction
This Privacy Policy (“Policy”) is issued by Inspay Digital Private Limited (“Company”, “Inspay”, “we”, “our”, or “us”), a company incorporated under the Companies Act, 2013.
This Policy governs the collection, storage, processing, use, disclosure, and protection of personal and business data of users (“User”, “you”, or “your”) who access or use our platform, APIs, applications, dashboards, or services.
By accessing or using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
2. Nature of Business
Inspay operates as a fintech infrastructure and service provider offering:
- KYC & KYB Verification APIs
- Bank Account & UPI Verification APIs
- BBPS (Bharat Connect) bill payment services as an Authorized Agent Institution
- PAN processing services as an authorized PSA of Protean (NSDL) & UTI
- Financial services including Payment Gateway (PG), Payouts, Account Opening, and Credit Card facilitation
Inspay is not a bank, NBFC, or payment system operator. All financial transactions are processed through RBI-authorized banking and payment partners.
3. Applicability & Scope
This Policy applies to:
- Individuals using our services
- Business entities and merchants
- API integrators and partners
- Website and application users
This Policy applies only to Inspay platforms and does not extend to third-party websites or services.
4. Information We Collect
We may collect the following categories of data:
a. Personal Information
- Name, mobile number, email address
- Address and identity details
- KYC-related information
b. Business Information
- Company name, registration details
- GST, PAN, and bank account details
c. Financial & Transaction Data
- Transaction records
- Payment references and reconciliation details
d. Technical Data
- IP address
- Device and browser details
- Log data and usage analytics
We do not store sensitive financial credentials such as card numbers, CVV, PINs, or UPI authentication details.
5. Purpose of Data Collection
Your data is collected and processed for:
- User onboarding and verification (KYC/KYB)
- Providing API services and integrations
- Processing payments and settlements
- Fraud detection and prevention
- Regulatory compliance and audits
- Customer support and communication
6. Legal Basis for Processing
We process data based on:
- Your consent
- Contractual necessity
- Legal and regulatory obligations
- Legitimate business interests
7. Data Sharing & Disclosure
We do not sell or rent your data. Data may be shared with:
- RBI-authorized banks and payment partners
- Verification agencies and service providers
- Government or regulatory authorities when required by law
All third parties are bound by strict confidentiality and data protection obligations.
8. Data Security
We implement industry-standard security measures including:
- Encryption and secure APIs
- Access controls and monitoring
- Compliance with IT Act, 2000 and DPDP Act, 2023
Despite best efforts, no system is completely secure, and we cannot guarantee absolute security.
9. Data Retention
We retain your data only for:
- As long as required for service delivery
- Compliance with legal and regulatory requirements
After this period, data is securely deleted or anonymized.
10. User Rights
Under applicable laws, you have the right to:
- Access your data
- Correct or update information
- Request deletion (subject to legal obligations)
- Withdraw consent
Requests can be made through our official contact details.
11. Cookies & Tracking
We use cookies and similar technologies to improve platform performance, enhance user experience, and analyze traffic and usage. You can manage cookies through your browser settings.
12. Cross-Border Data Transfer
If required, data may be transferred outside India in compliance with applicable data protection laws and safeguards.
13. Limitation of Liability
Inspay shall not be liable for unauthorized access beyond reasonable control, failures caused by third-party service providers, or Force majeure events.
14. Amendments
We reserve the right to update this Policy at any time. Updates will be posted on our platform with the revised effective date.
15. Governing Law
This Policy is governed by the laws of India. Any disputes shall be subject to the jurisdiction of competent courts in India.
16. Grievance Redressal
For any concerns or complaints regarding data privacy: